Bonari kierrätetty, kyllä on hidasta touhua tuo tilin verifiointi tällä puljulla, ekana lähetät dokkarit 4 päivää sitten, pari päivää tämän jälkeen soitetaan "vahvistus puhelu", kyselin livechatista eilen että onkohan tuo tili nyt vahvistettu, niin ei ole, kuulemma vieläkin vahvistusprosessi käynnissä. Livechatista sanotaan vaan että en voi tehdä muut kun odottaa mailia että tili vahvistettu, niin siitä ilmoitetaan.
EDIT: Kysyin nyt livechatista että mikähän kestää niin tarvivat kuulemma vielä toisen varmistus soiton
Sanovat soittavansa 30 min sisällä, niin kehtaanko päivystää sen aikaa luurin ääressä tuntemattomasta numerosta tulevaa puhelua. Tunti mennyt nyt eikä mitään puhelua tullut.
EDIT2: Ei vittu näitä paskasaitteja. Luulisi että tämmöisellä isolla välittäjällä jonka mainokset pyörivät Celticin, Leicesterin ja Fulhamin paidoissa että on laatua, mutta paskan latvat.
"Kris at 08:42:25
Welcome to
dafabet Customer Support!
Kris at 08:42:28
Hi! This is Kris from
dafabet. How can I help you?
Anaalipakottaja at 08:42:35
Hello, i just talked with Claire
Anaalipakottaja at 08:42:50
she told me that they will call me verification call in 30 minutes
Anaalipakottaja at 08:43:04
i have been waiting now 60 minutes so is there some problem or how long i have to wait?
Anaalipakottaja at 08:43:14
Username Anaalipakottaja
Anaalipakottaja at 08:43:21
date of birth xx.xx.xxxx
Kris at 08:43:32
Thank you for this information.
Kris at 08:43:42
I see.
Kris at 08:43:54
Is that PAN card verification that you're expecting a call about?
Anaalipakottaja at 08:44:20
i dont know what verification that is
4/28/2019
2/6
Anaalipakottaja at 08:44:27
i have send all documents
Anaalipakottaja at 08:44:35
and
dafabet has called me at friday
Anaalipakottaja at 08:45:15
i dont know why i have to wait this call but can you call me now that we can do that account verification, i
dont understand why this is so difficult..
Kris at 08:45:19
May I know what documents you sent and whee you sent them?
Anaalipakottaja at 08:45:35
i did sent those with email
Kris at 08:45:41
I understand your frustration, but please give me n opportunity to help you.
Anaalipakottaja at 08:45:49
passport and copy of skrill account and utility bill
Kris at 08:45:51
Yes, you need to send it to our email.
Anaalipakottaja at 08:46:00
yes i have sent those
Kris at 08:46:03
May I know where you sent them?
Anaalipakottaja at 08:46:15
and there did came aswer mail back that you have got those documents
Anaalipakottaja at 08:46:35
documents@dafabet.com
Kris at 08:46:46
Thank you.
Kris at 08:46:49
May I have your username and your date of birth, please?
Anaalipakottaja at 08:46:52
still account is not verified and i have to wait some call
Anaalipakottaja at 08:47:14
i already wrote those but i can do it again xx.xx.xxxx username Anaalipakottaja
Kris at 08:48:27
Thank you.
Kris at 08:49:35
Please wait for 3-5 minutes to check your account.
Anaalipakottaja at 08:49:40
ok
Kris at 08:52:20
Thank you for waiting.
Kris at 08:52:36
Upon checking, you were advised to send another copy of your ID.\
Anaalipakottaja at 08:52:55
ok, why?
Anaalipakottaja at 08:53:07
what was wrong with the first one?
Kris at 08:53:08
Also, there's a mistmatch in your name.
why?
Anaalipakottaja at 08:53:21
what is wrong with my name?
Anaalipakottaja at 08:54:15
just right that name is
Anaalipakottaja at 08:54:20
first name xxxxx
Anaalipakottaja at 08:54:28
Lastname xxxxxxxx
Anaalipakottaja at 08:55:40
In europe and in finland is that we write first name first and surname last
Kris at 08:55:54
They received your ID as xxxxx xxxxxxx xxxxxxxx.
Anaalipakottaja at 08:56:01
yes
Anaalipakottaja at 08:56:09
that is my name
Anaalipakottaja at 08:56:16
xxxxx is first name
Anaalipakottaja at 08:56:20
second name is xxxxxxx
Anaalipakottaja at 08:56:23
surname is xxxxxxxx
Anaalipakottaja at 08:56:40
like you can read in my account
Anaalipakottaja at 08:57:02
"First Name xxxxx"
Anaalipakottaja at 08:57:14
"Last Name xxxxxxxx"
Anaalipakottaja at 08:57:22
so what is wrong with that?
Kris at 08:57:53
It's because on your
dafabet account, it does not have xxxxxxx.
Anaalipakottaja at 08:58:09
there is no place to second name
Anaalipakottaja at 08:58:21
in europe and in finland anyone does not use his second name
Anaalipakottaja at 08:58:38
where is should write that my second name second name
Kris at 08:58:54
Thank you for clarifying that.
Anaalipakottaja at 08:58:55
there is no any place to write that second name
Anaalipakottaja at 08:59:44
so is that account now verified?
Kris at 08:59:46
What I'll do is that I'll let them know that you don't use your second name.
Anaalipakottaja at 08:59:58
or do you need some phone call or new picture of my passport?
Kris at 09:00:02
That will get them to process the verification the way it should be.
Kris at 09:00:15
As part of it, we do phone calls.
Anaalipakottaja at 09:00:23
ok so can you do that now?
Anaalipakottaja at 09:00:55
Claire told that takes 30 minutes
Kris at 09:01:37
That's usually the timeframe, but in this case, the found a mismatch so it's taking longer than usual.
Anaalipakottaja at 09:01:59
so how long?
Anaalipakottaja at 09:02:04
one hour?
Kris at 09:02:57
I'll get them to talk to you about it once they can call you for verification.
Kris at 09:03:07
But I'll pass on what you just told me.
Anaalipakottaja at 09:03:40
i dont understand why this is so hard..
Anaalipakottaja at 09:04:15
i have played many many bookers and send same documents, but this is first time that this happens..
Kris at 09:04:38
I understand how you're feeling right now.
Anaalipakottaja at 09:05:15
can you promise that you can do that today?
Kris at 09:05:30
I'
ve let them know about your explanation regarding this.
Kris at 09:05:54
I'll have them call you within today.
Kris at 09:06:09
is there anything else I can help you with?
Anaalipakottaja at 09:06:11
ok and then that account is verifed after that call?
Kris at 09:06:30
They will tell you what needs to be done that will lead to the verification being done.
Siis voi vittu että on vaikeeta. Taas ootellaan puhelua, mitä ei tullut edelliselläkään kerralla.